Legal.

Terms & Conditions
Privacy Policy
Slavery & Human Trafficking Statement
Terms & Conditions

1. Introduction

The use of www.unibox.co.uk (hereafter referred to as “this website”) and the services it provides are conditional upon you accepting the following terms and conditions. Unless otherwise specified, your acceptance of this User Agreement shall be indicated by your use of and/or registration with this website. This website is provided by Unibox, a trading name of United Aluminium Limited, the company whose registered office is Greenside Way, Middleton, Manchester, M24 1SW and its suppliers (hereafter referred to as “we”, “our”, “us”).

These Terms & Conditions and our Privacy Policy, (which, together, form the “User Agreement”) form our entire agreement with you in relation to the non-chargeable use of this website and supersede any prior agreement or arrangement with you in respect of this website. If a company name is inserted in your registration request, then the User Agreement shall be between us and that company and accordingly unless the context otherwise requires. References to “you” and “your” in this User Agreement shall also be to that company. The purchase of goods and services from us is subject to our Terms & Conditions of Purchase. If there are any updates to this User Agreement or to the Terms & Conditions of Purchase, we will bring this to your attention on the homepage of this website.

2. Availability

We will endeavour to ensure that this website is available 24 hours a day without any interruptions. However, we reserve the right to make this website unavailable at any time or to restrict access to parts or all of this website without notice. This website is a general information service. We will endeavour not to make it misleading, but we cannot guarantee that the information accessible on or via it is accurate, not misleading, complete or up to date.

3. Terms of use

Use of this website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, translate, publish, licence or sell this website, or any of its materials, information, structure, overall style and program code without our consent. If you wish to make a request for consent, please contact info@unibox.co.uk.

4. Your contributions

You agree to only use this website for lawful purposes and that any information that you provide in connection with, or which forms part of, this website will be, as far as you are aware, true and accurate and will not infringe any copyright or trademark, or any right of privacy, publicity or personality or any other right, whether registered or unregistered, of any other nature or any person, or be obscene or libellous or blasphemous or defamatory and you agree to indemnify us against all claims, proceedings, damages, liabilities and costs, including legal costs arising out of your breach of this term. We cannot make any assurances about the information or contribution made by any other user and you should exercise caution before acting or otherwise relying upon any information you obtain via this website.

5. Links

This website includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. If you wish to link to this website, you may only do so at http://www.unibox.co.uk. Details of our linking arrangements may be obtained from info@unibox.co.uk.

6. Data protection

It is your responsibility to ensure that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them. We comply with all applicable Data Protection laws in the UK, including the UK General Data Protection Regulations 2020 (UK GDPR). For a description of how we use your personal data, please see our Privacy Policy.

7. Intellectual property

This website, its style and structure, and the materials and information it contains are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in this website assert their moral rights. This website is a registered trademark of United Aluminium Limited.

8. Our liability

Since a substantial part of this website is both free and available to all, it is a condition that your use of this website is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. Except as expressly provided in this User Agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or this website for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred. Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or this website shall be limited to £50. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.

9. Small print

Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts. Nothing in this User Agreement affects your statutory rights as a consumer.

10. Complaints

If you believe that your intellectual property or other rights are being infringed by this website or if you are dissatisfied with this website or any aspect of our service, in the first instance please contact info@unibox.co.uk.

Privacy Policy

Last Updated: 25th July 2024

Unibox (a trading name of United Aluminium Limited), is committed to protecting and respecting your privacy. This Privacy Policy (hereafter referred to as “this Policy”), together with any other documents referred to within, sets out the basis on which Unibox (hereafter referred to as “the Company”, “we”, “our”) will process any personal data that we collect from you, or that you provide us. Please read the following information carefully to understand our views and practices regarding your personal data and how we will treat it. For the purposes of the Data Protection Act 1998 (Act) and the UK General Data Protection Regulation 2018 (UK GDPR), the data controller is Unibox, the limited company whose registered address is Unit C2, Greenside Way, Middleton, Manchester, M24 1SW.

1. Individuals whose data we collect and process

• 1.1 We collect and process data from a range of individuals:
• 1.1.1 Visitors to our website at www.unibox.co.uk
• 1.1.2 Individuals who are authorised to use our products and services on our customers’ behalf (authorised users – such as resellers, fit-out teams or overseas partners);
• 1.1.3 Individuals who are end-users of our products and services.

You will fall into one or more of these categories of individuals.

2. Information we process about individuals

We may collect and process the following data about individuals:

• 2.1 Information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our services or requesting further services or information. We may also ask you for information when you report any problems with our website;
• 2.2 If you contact us, we may keep a record of that correspondence;
• 2.3 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
• 2.4 Details of any transactions you carry out through our website
• 2.5 Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access; and
• 2.6 Any information incidental to that listed above.

3. Information we process about end-users

• 3.1 In addition to the above, we process data on behalf of our customers about our end-users including:
• 3.1.1 Information submitted to our customers directly;
• 3.1.2 Information collected by technology such as Google Analytics and other technologies such as cookies placed on our customers’ websites (please see “IP addresses and cookies” below for more information); and
• 3.1.3 Information acquired from information suppliers or generally available on the internet.

4. Retention & deletion

We retain your information while you and/or your company remains an active client unless you ask us to delete your information. If you stop being an active client we will retain your information unless you request that your details be deleted; however, we will only contact you if we believe the information we intend to send to you could be of ‘legitimate interest’ to you or your company.

If you have signed up to receive our newsletter or requested information from us, we will retain your information until you request to be removed or deleted. Subject to the exceptions described below, we delete or anonymise your information upon request.

Lawful exceptions for retaining data include:

• 4.1 If there is an unresolved issue relating to your account, such as an outstanding invoice on your account.
• 4.2 If necessary for its legitimate business interests, such as fraud prevention.
• 4.3 If we are required to by applicable law; and/or in aggregated and/or anonymized form.

5. IP addresses, cookies and similar technologies

• 5.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration purposes. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. This information will be deleted after 3 months.
• 5.2 We may obtain information about your general internet usage by using technology such as “cookies”, which store information on the hard drive of your computer. This type of technology helps us to improve our site and to deliver a better and more personalised service for public users and our customers. They enable us to:
• 5.2.1 Understand visitor numbers;
• 5.2.2 Store information about a public user’s preferences, and so allow us to customise our site according to a public user’s interests and offer them goods or services in which we believe they will be interested;
• 5.2.3 Speed up your searches; and
• 5.2.4 Recognise you when you return to our site.
• 5.3 To find out more about cookies, including how to control and disable them, please visit https://allaboutcookies.org/.
• 5.4 You may refuse to accept some technologies such as cookies by activating relevant settings on your browser. If you refuse all cookies, you may be unable to access certain parts of our website. If you do not activate these settings on your browser then you will be taken to have consented to the use of these technologies.
• 5.5 We use Google Analytics and other monitoring software on our website. These types of technologies also allow the proprietor of the technology (Google) to access your information and we have no control over how your information is processed by third parties. Please read the privacy packages of the provider to understand how your information may be used by these third parties.
• 5.6 Our carefully selected partners and service providers may process personal information about you on our behalf as described below:Digital Marketing Service Providers. We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information.  Our appointed data processors include: (i)Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io.  Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.
• 5.7 Third-party services that we use on our site that may set cookies include:
  • Google Analytics
  • Hotjar
  • Sopro

6. Where we store personal data

The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

7. Security and control of data

• 7.1 All information you provide to us is stored on our secure servers and is accessible only by you or if you are an end-user, the authorised user(s) of our software and services appointed by our customer.
• 7.2 Please note that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information whether collected by us or on our own, or on our customer’s, behalf, we will use strict procedures and security features in order to reduce the risk of unauthorised access.

8. How we use your information

• 8.1 We use information held about you in the following ways:
• 8.1.1 To ensure that content from our site is presented in the most effective manner for you and for your computer;
• 8.1.2 To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
• 8.1.3 To carry out our obligations arising from any contracts entered into between you and us;
• 8.1.4 To allow you to participate in interactive features of our service when you choose to do so;
• 8.1.5 To notify you about changes to our service;
• 8.1.6 To generate personal profile reports about you which we use to help to tailor our site, and our interactions with you to suit your preferences.
• 8.2 If you are an existing customer or an authorised user of an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you or our customer.
• 8.3 We do not disclose personal information about individuals to advertisers or sell your information to any other organisation for marketing purposes.

9. Sharing your information

• 9.1 We may disclose your personal information to third parties if:
• 9.1.1 We sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
• 9.1.2 Unibox (United Aluminium Ltd) or a substantial proportion of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
• 9.1.3 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Unibox, our customers, or others.
• 9.2 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@unibox.co.uk.

10. Links to other sites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

11. Accessing your information

• 11.1 The UK GDPR gives you the right to access information held about you. You can find out if we hold any personal information about you by making a “data subject access request” under the UK GDPR. If we do hold information about you we will:
• 11.1.1 Give you a description of it;
• 11.1.2 Tell you why we are holding it;
• 11.1.3 Tell you who it could be disclosed to; and
• 11.1.4 Let you have a copy.
• 11.2 Any formal subject access request should be made in writing to the address below. This will be provided free of charge. However, we may charge a reasonable fee for repetitive, unfounded, or excessive requests or additional copies.

12. How to update or change your information

• 12.1 If at any time you wish to change your information, you can contact us and provide the updated information.
• 12.2 If you wish to opt-out of email notifications and communications you can contact us and we will ensure you do not receive any more communications.

13. Data subject rights

• 12.1 Right to Rectification – the right to request the controller rectify inaccurate personal data.
• 12.2 Right to Object – the right to object to processing based on either public interests or legitimate interests. Processing must stop unless the controller demonstrates compelling grounds for continuing the processing or that the processing is necessary in connection with the controller’s legal rights.
• 12.3 Right to Object to Direct Marketing
• 12.4 Right to be Forgotten – the right to have the controller erase personal data without undue delay. Contingent on the occurrence of one of the following:
• 12.4.1 The data is no longer necessary;
• 12.4.2 The data subject withdraws consent (and consent is the legal basis for processing);
• 12.4.3 Controller has no overriding grounds for continuing processing against the objectification;
• 12.4.4 Processing was unlawful;
• 12.4.5 Erasure is necessary with EU or national law.
• 12.5 Right to Restrict Processing – the right to have the controller restrict the processing if:
• 12.5.1 The accuracy of the data is contested;
• 12.5.2 Processing is unlawful;
• 12.5.3 The controller no longer needs the data for its original purpose, but needs it for legal purposes;
• 12.5.4 Erasure is pending.
• 12.6 Right of Data Portability – the right to receive a copy of your data in a commonly used machine-readable format for transfer to another controller. This will either be in .xls or .csv format.

14. Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page.

15. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@unibox.co.uk or in writing to Unibox (United Aluminium Ltd), Unit C2 Greenside Way, Middleton, Manchester, M24 1SW.

Slavery & Human Trafficking Statement

Definitions

This Slavery & Human Trafficking Statement (hereafter referred to as “this Statement”) covers all the business activities of United Aluminium Ltd (hereafter referred to as “the Company”). This Statement covers all jurisdictions whether in the UK or overseas. This Statement covers all the supply chains that the Company uses.

Introduction

This statement sets out the Company’s actions to understand all potential modern slavery risks related to its business and to put in place steps that are aimed at ensuring that there is no slavery or human trafficking in its own business and its supply chains. As part of our industry and sector, the Company recognises that it has a responsibility to take a robust approach to slavery and human trafficking. The Company is absolutely committed to preventing slavery and human trafficking in its corporate activities, and to ensuring that its supply chains are free from slavery and human trafficking.

Company structure and supply chains

The Company commits to applying the most appropriate levels of risk assessments in relation to slavery or human trafficking. Responsibility for the Company’s anti-slavery initiatives is as follows:
• Policies: The Directors are responsible for the production and implementation of all policies.
• Risk assessments: The Directors will delegate to the most appropriate management level for completion and will overview all risk assessments.
• Investigations and due diligence: The Directors acknowledge that they are ultimately responsible for all investigations and all due diligence of its supply chain.
• Training: The Directors will ensure that their workforce is guided and trained regularly in this matter.

Whistleblowing

The Company encourages all of its workers, customers and other business partners to report any concerns related to the direct activities, or the supply chains of the Company. This includes any circumstances that may give rise to an enhanced risk of slavery or human trafficking. The Company’s whistleblowing procedure is designed to make it easy for workers to make disclosures, without fear of retaliation. Employees, customers or others who have concerns can contact the Managing Director at any time.

Employee code of conduct

The Company’s code of conduct makes clear to employees the actions and behaviour expected of them when representing the Company. The Company strives to maintain the highest standards of employee conduct and ethical behaviour when operating abroad and managing its supply chain.

Supplier and procurement code of conduct

The Company is committed to ensuring that its suppliers adhere to the highest standards of ethics. Suppliers are required to demonstrate that they provide safe working conditions where necessary, treat workers with dignity and respect, and act ethically and within the law in their use of labour. The Company works with suppliers to ensure that they meet the standards of the code and improve their worker’s working conditions. However, serious violations of the Company’s supplier code of conduct will lead to the termination of the business relationship.

Recruitment policy

The Company uses only specified, reputable employment agencies to source labour and always verifies the practices of any new agency it is using before accepting workers from that agency.

Due diligence

The Company undertakes due diligence when considering taking on new suppliers, and regularly reviews its existing suppliers. The Company’s due diligence and reviews include:
• Mapping the supply chain broadly to assess particular product or geographical risks of modern slavery and human trafficking;
• Evaluating the modern slavery and human trafficking risks of each new;
• Reviewing on a regular basis all aspects of the supply chain based on the supply chain mapping;
• Conducting supplier audits or assessments through the Company’s own staff/third party auditors, which have a greater degree of focus on slavery and human trafficking where general risks are identified;
• Creating an annual risk profile for each supplier;
• Taking steps to improve substandard suppliers’ practices, including providing advice to suppliers through third party auditors and requiring them to implement action plans;
• Participating in collaborative initiatives focused on human rights in general, slavery and human trafficking;
• Using ethical supplier databases, where suppliers can be checked for their labour standards, compliance in general, and modern slavery and human trafficking in particular;
• Invoking sanctions against suppliers that fail to improve their performance in line with an action plan or seriously violate our supplier code of conduct, including the termination of the business relationship.

Performance indicators

The Company has reviewed its key performance indicators (KPIs). As a result, the Company is:
• Requiring all staff to have completed training on modern slavery;
• Developing a system for supply chain verification whereby the Company evaluates potential suppliers before they enter the supply chain;
• Reviewing its existing supply chains whereby the Company evaluates all existing suppliers.

Training

The Company requires all staff to complete training on modern slavery. The Company’s modern slavery training covers:
• Supply chain conditions and which should therefore be designed to prevent purchases at unrealistically low prices, the use of labour engaged on unrealistically low wages or wages below a country’s national minimum wage, or the provision of products by an unrealistic deadline;
• How to assess the risk of slavery and human trafficking in relation to various aspects of the business, including resources and support available;
• How to identify the signs of slavery and human trafficking;
• What initial steps should be taken if slavery or human trafficking is suspected;
• How to escalate potential slavery or human trafficking issues to the relevant parties within the Company;
• What external help is available, for example through the Modern Slavery Helpline, Gangmasters and Labour Abuse Authority and “Stronger Together” initiative;
• What messages, business incentives or guidance can be given to suppliers and other business partners and contractors to implement anti-slavery policies;
• What steps the Company should take if suppliers or contractors do not implement anti-slavery policies in high-risk scenarios, including their removal from the Company’s supply chains.

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