Warranty
Unibox is the UK’s leading manufacturer of LED lighting, Lightboxes, Modular Aluminium Profile Systems, and Display Solutions, supporting projects of any scale from concept to completion.
Definitions
The Company – United Aluminium Limited and subsidiary companies (including trading styles Unibox and Lumenal).
The Product – Equipment purchased from The Company.
The Component – Piece of The Product which can be sent for diagnosis.
Service – Any additional time or service purchased from The Company for installation.
The Customer – The entity that has bought The Product.
Statement
The company’s products are supplied with a 3-year Warranty. This is the company’s commitment to replace or repair the product, free of charge, following any manufacturing defects with the product that may arise after date of invoice.
All components used in our products are tested before they leave our factory to ensure that they are free from defects and are in good working order. All components used are appropriate for the products produced and comply with UK regulatory guidelines and obligations.
In order to fulfil the terms of this Warranty, Customers must have used a qualified electrician to for any works on our product in accordance with BS7671-IET wiring regulations.
Defects within first year – UK mainland only
Within the first year, the company will attempt to repair or replace the product free of charge to resolve any defect that can be substantiated as a manufacturing fault. The course of action taken will be at the company’s sole discretion. If the fault is not deemed to be a manufacturing fault, the site visit may be subject to charge (see General Terms for site visit charges).
Defects within 2-3 years – UK mainland only
For any defects identified in the 2nd or 3rd year, the company will repair or replace a returned product or part that can be verifiably shown to be due to a manufacturers fault. However where return to manufacturer is not possible the Company will carry out a remote diagnostic after the fault report has been completed. If The Company think it is required, a chargeable site visit will be arranged, which will not be chargeable if the fault is found to be a manufacturing issue. The company will carry out a repair or replacement on site. The course of action taken will be at the company’s sole discretion. Please refer to Warranty General Terms.
To exercise your rights under this Warranty, the component should be returned to Unibox, Greenside Way, Middleton, M24 1SW by The Customer for diagnosis, repair or replacement.
Any on-going works on the product, should be completed by a qualified electrician in accordance with BS7671-IET wiring regulations.
Defects within 2-3 years – UK mainland only
The following terms must be met in order to claim under the Standard Warranty:
If it is not possible to return The Product to The Company thereby necessitating the need to attend the Customers premises, The Company will charge a discounted rate of £200 plus travelling expenses (£1.75 per mile from The Company base to site, including return) per site within the United Kingdom (including Northern Ireland) to attend to any repairs in situ. These costs will only apply if fault is not deemed to be a manufacturing one. Please note: any costs in relation to the access to equipment in years 2-3 is not covered. These will be invoiced separately once a full remedy has been reached.
This Warranty covers products installed and maintained in the United Kingdom only (including Northern Ireland).
If the product or service in question has not been paid for in full within the agreed payment terms of the invoice issued, then the Warranty is null and void.
Following the repair or replacement of The Product, The Company will continue to honour the Warranty on The Product for the unexpired period of the Warranty.
The Warranty is limited to material / component defects only.
The Customer will complete and return the Warranty Claim Form to The Company in order for defects to be diagnosed effectively. The Warranty Claim Form will be sent to The Customer on receipt of a warranty claim.
Warranty Exclusions
The Warranty excludes the following:
Alterations made to The Product, so that it is not used for the purpose which it was intended.
Defects arising from; wilful damage, unusual wear and tear, alteration or modifications undertaken to The Product by either the Customer or any installation team independent to The Company.
Damage or other failure arising from installation by another party, extraordinary events (Force Majeure) including, but not limited to; extreme weather events, fire, power failure.
If The Company attends The Customer’s premises and the repair is found to be outside of the above Warranty terms but within the exclusions (E.g., non-manufacturing fault) all labour, travel and expenses costs will be charged to The Customer.
Disclaimer
Damaged goods should be reported to quality@woocommerce-704826-2365811.cloudwaysapps.com within 72 hours of receipt of goods.
The Company will not be held responsible or liable for any expenses or consequential loss or damages resulting from defective products with liability limited to the terms of the Warranty.
The Company will not be held responsible for any damage or loss arising from any information (including but not limited to drawing, design or specification) provided by The Customer.
The Company will not be liable for any harm to goods, individuals or property on the Customer’s premises.
The Customer’s statutory rights are not affected by this Warranty.
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